Shipments and returns
Orders are processed Monday to Friday (excluding holidays). In practice, we aim to process your order within 48 hours of receipt of your payment. All orders submitted over the weekend will be processed the next business day, which is usually Monday. If we encounter any problems with your shipment, you will be notified via phone or email.
If your parcel has not been delivered after 14 days, please contact us at firstname.lastname@example.org.
All delivery times are only estimates, therefore NOT guaranteed!
*Next day delivery.
Next day delivery services are not a guaranteed of 24hrs delivery from an order placed by any courier, due to unforeseen circumstances such as weather, parcel volume and traffic conditions. Therefore we are unable to guarantee that your parcel will arrive in 24hrs! However, in most cases, you will receive the package in the next working day.
*Shipping problems due to an incorrect address.
Please review your address carefully before submitting your order. If your parcel is returned to us or held by depot due to an incorrectly entered address, and need to book re-delivery. We will have to charge a minimum fee of £5 or as required for each re-delivery attempt. This is to cover the cost of handling and postage.
*If your order is damaged while in transit.
If you discover your parcel has been damaged in transit (unfortunately, this could happen on rare occasions no matter how well we package your order), please be careful of any broken glass. We would recommend handling the broken jar as little as possible and wearing gloves or taking other protective measures.
In case of damage during transit, you are entitled to a refund or replacement at no extra cost to you. We will require photographic proof of the damage; this must be sent to us before we can process your request. If you are keen to dispose of the broken jar of honey as soon as possible (they can be quite a mess), please take a couple of photographs for us first. Photos can be sent via email to email@example.com, or if you do not have access to a camera or the internet, please call us for assistance.
All breakage claims must be reported immediately after receipt of the parcel!
If you have any questions about shipping please get in touch: firstname.lastname@example.org
UK Mainland Only:
Standard shipping (normally 48hrs) - £4.00
Next-Day* shipping (normally 24hr) - £8.80
FREE Standard Shipping over £15.99 order value
Scottish Highlands and Islands/ Channel Islands, Isle of Man - £9.99
Northern Ireland - £10.99
Jersey - £16.00